SHIPPING & EXCHANGE
Shipping Policy
At Independent Moto Gears, we strive to ensure that your order arrives as quickly and efficiently as possible. Here’s what you need to know about our shipping process:
Processing Time: Once your order is confirmed, it will be processed within **0-7 business days**. During this time, we carefully prepare your items for shipment.
Shipping Methods: We offer standard delivery option only for all our products on the website.
Delivery Times: Delivery times may vary depending on your location. Generally, you can expect your order to arrive within **5-10 business days** after processing.
Order Tracking: Once your order is shipped, you will receive a confirmation email with tracking information so you can monitor your shipment's progress.
Shipping Restrictions: Currently, we ship the products in India only.
Customer Support: If you have any questions or concerns about your order or our shipping policy, feel free to reach out to our customer support team. We're here to help!
Thank you for choosing Independent Moto Gears! We can’t wait for you to receive your new gear and accessories. Safe riding!
Return & Exchange Policy
At Independent Moto Gears, we take pride in the quality of our products. If you receive a damaged item, we’re here to help you resolve the issue quickly.
Eligibility for Returns & Exchanges: To qualify for a return or exchange due to damage, please ensure the following:
- You have made an **unboxing video** that clearly shows the condition of the item upon receipt. This video must be submitted along with your return request.
- The request for return or exchange is made within **7 days** of receiving the item.
How to Initiate an Exchange:
1. **Record Your Unboxing Video**: When you receive your package, please film the unboxing process to document any damage.
2. **Contact Us**: Reach out to our customer support team at [contact information] with the following details:
- Order number
- A brief description of the damage
- The unboxing video
3. **Return Authorization**: Our team will review your request and, if approved, provide you with a return authorization and instructions for shipping the damaged item back to us.
Return Shipping Costs: If the return is due to a damaged product, we will cover the return shipping costs.
- Please securely package the item and include all original packaging materials when sending it back.
Refunds & Exchanges: Once we receive the damaged item and verify the condition through your unboxing video, we will process your refund or exchange within **5-10 business days**.
We’re committed to ensuring your satisfaction. If you have any questions or need assistance, please don’t hesitate to contact our support team. Thank you for choosing Independent Moto Gears!